Terms and Conditions

Reservations/Changes: Can be made ONLINE ONLY at trehernecamping.ca

Cancellations/Changes/Refunds: You can cancel or change your reservation and collect a full refund on your camping fees (except for the $10.00 cancellation/change fee) if you make the change prior to your arrival date.  Remember, if you don’t cancel your reservation or do not show up, all fees are forfeited.  Refunds will not be given for occasional renters on or after the arrival date. Refunds can be given to seasonal renters only for certain Medical or Emergency reasons.  Rent will be prorated using the current Annual Rate in effect at the time.  Refund will require written proof of Emergency or Doctor’s Notice of illness to the Municipal Office. No refund will be given for the unused portion of the permit if evicted.

Occupant’s Responsibilities: The registered occupant assumes all responsibility for the behaviour of and/or damages caused by their family members and/or guests. Children must be supervised at all times.  Occupants are responsible for their children’s behaviour or any children left in their care.  Uncontrolled, destructive behaviour will not be tolerated and may lead to eviction and/or banning from the campground. Each occupant is responsible for maintaining a neat and clean site.  Staff will mow and trim as necessary to maintain the campground.  Attempts will be made to notify monthly/seasonal renters in advance of maintenance.

Check In/Check Out: Occasional renters: 2:00 p.m.  Seasonal renters may check in once the campground opens and must check out the Monday following the second weekend in September. 

Parking: Absolutely no parking is allowed along the roadway.  Each site is provided with adequate space for one (1) vehicle in addition to the camping unit.  Anyone parking in such a manner as to block the driveway of a neighbouring site or impeding the flow of traffic must move the vehicle IMMEDIATELY!  Guests/visitors must park in designated parking areas. All visitors must leave the campground by 11:00 p.m. 

Speed Limit/Safety: The speed limit within the campground is 15 km/hr.

Noise/Disturbances: Please remember the proximity of your neighbours.  No excessive noise at any time.  Quiet between the hours of 11 p.m. and 9 a.m.  After 11 p.m. please turn radios off and keep voices down. Any disturbance that intrudes on another camper is not permitted.  This includes damaging property, fighting, screaming, playing loud music, using insulting or obscene language, drunkenness, etc. All fireworks are prohibited.

Personal Injury/Property: Cottonwood Campground and the management shall not be liable for injury to persons or for property loss/damage.

Unexpected Weather Conditions:  If adverse weather watches have been announced for the immediate area and you would like shelter, contact the campground manager at 204-723-5040 or 204-723-2226.  The evacuation area is the Treherne Arena and the campground manager can access the building. Emergency Number is 9-1-1. 

Alcohol: Alcoholic beverages may be consumed only in the permit holder’s camping unit or on his/her assigned site, and in accordance with The Liquor Control Act.

Pets: Pets are welcome and must be on a leash at all times.  Pet owners are responsible for cleaning up after their pets.  No pets allowed in any campground buildings or in/on play structures.

Water Usage: Water is for domestic use only.  Washing of vehicles, campers, etc. is not permitted in the campground.

Campfires: Firewood is provided.  Fires are only permitted within the fire pits provided.  Moving fire pits is prohibited.  Removal of fire wood from the campground is prohibited and will be reported as theft.   Please do not transport firewood to prevent the spread of Dutch Elm Disease.  Fire pits are not to be used to burn garbage.

Site Occupancy: One camping unit (tent trailer, camper, camper truck, conversion van, motor home, etc...) shall be allowed on each campsite.  If space allows, a tent may be set up on the campsite for the permit holder’s children that are under the age of 18.  Dining tents are permitted if space allows.

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company, Norfolk Treherne Cottonwood Campground. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Canada Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. Employees and Company will not have access to your payment information. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible

Confidentiality

Client records are regarded as confidential and therefore will not be divulged to any third party, other than if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.

Disclaimer

Exclusions and Limitations:
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

    excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

    This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

    Payment

    MasterCard and Visa Credit Cards are acceptable methods of payment. Our Terms are payment in full at time of reservation. This will cover the Camping fees required in full but all other purchases such as park passes, boat passes, etc., will be charged and paid for upon arrival at Norfolk Treherne Cottonwood Campground.

    Log Files

    We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

    Cookies

    Like most interactive web sites this Company’s website [or ISP] uses cookies to enable us to retrieve user details for each visit. Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting.